Refund policy
Items purchased directly from our website may be returned within 14 days from the date of shipment for a full refund to the original form of payment or a store credit for the full price of the item(s). The item(s) must be unopened, unworn, and without any visible damage.
The total amount refunded will be credited to your payment method that was used at the time of purchase (minus shipping) or as store credit once the package arrives at our facility and the item(s) are inspected.
Depending on the reason for the return, you may be asked to pay for return-shipping.
For items that are eligible for a refund:
Send an email to shop@nightchannels.com. INCLUDE YOUR ORDER NUMBER IN THE SUBJECT LINE. In the email body, let us know which items you'd like to return. Someone will get back to your within 3-4 business days with instructions on how to complete the return and get your refund.
INTERNATIONAL RETURNS
At this time we do not accept international returns or exchanges.
EXCHANGES
Due to constantly fluctuating inventory levels and product availability, we are unable to accept exchanges. If you wish to exchange an item or items, your best option is to return your items for a store credit.
Items that are ineligible for a refund or exchange:
- Returned after 14 days from the day of shipment
- Condition of product is unsatisfactory to be resold (stains, pet hair, unpleasant scent, worn, washed)
- Items purchase on-site at a festival or event
Please allow 7-10 business days for your return to be verified. You will receive an email confirmation once it has been approved. From there the money will take anywhere from 3-5 business days to be back in your account.
